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Product Maintenances & support |
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Innovation and Time to Market ensures the sustenance of business in the present competitive world. Dev Solutions helps clients in achieving that by relieving them from post implementation activities, thereby allowing client to focus on more strategic initiatives. |
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A customized product maintenance service, where Dev Solutions takes complete responsibility of maintaining the customer's product, is delivered against agreed Service Level Agreement defined at the start of the project. This allows clients to re-allocate their valuable resources to more strategic initiatives thereby providing optimized resource utilization and cost containment among other benefits to their customers. |
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We offer well-developed services in the product maintenance and support that include: |
- Enhancements and bug fixing
- Service packs release and patch tracking
- Forward/backward porting to merge enhancements with the core product development efforts
- Coordination with development teams for future releases
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To ensure continuous benefit to our customers and improve the comfort level, we have a complete portfolio of support solutions to offer for our customers globally. The various support options offered as part of our operations include Chat Based Support, Email Support, Telephone Support, Web based Support/ Moderated News Groups and Support through Knowledgebase on website. |
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Critical Success Factors |
- Knowledge transfer
- Change management
- Communication
- Team structure
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DevSolutions brings you the following benefits: |
- Focus on Strategic Initiatives: Allows clients to re-allocate their valuable resources for more strategic initiatives that would yield the long-term revenue.
- Higher Margins: Reduced support and maintenance costs directly translate to lower product cost for the customer and higher margins for the product companies.ment
- Increased Loyalty: With customer support, we help clients in addressing their customer’s s issues thereby directly contributing to increased loyalty and ensuring repetitive business generation.
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